| Data Center & Security |
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Technical Overview a.   Network Overview Fiber Route: Diverse Fiber Optic facility entrances Power: 5000 Amp 480v AC Main Paralleling switchgear Up to 10,000 Amp DC power plant Back up power provided by up to four – 1,000 kW diesel generators with a 48-hour fuel supply Fire Suppression:  Ready conversion from wet system to a dry pipe system Pre-action system linked to smoke and heat detectors Grounding: A PVC conduit is provided from the main facility Ground HVAC:   Conditioned space with temperatures maintained between 65 and 75 degrees F and relative humidity between 40 and 60% General:   All space conditioning is monitored through a building automatic controls system Internet Bandwidth:      2,000+ Mbps capacity Storage:   Data is stored ‘hot’ online at all times on redundant RAID 5 disk arrays and backed up to tape and taken offsite for disaster recovery purposes.       b.   Security Information Technology Professionals reviews all aspects of its processes to ensure the integrity and security of its client’s data. We review security within three separate segments of the service. Customer Location •   Usernames and passwords Our software can be configured post-install with a username and password. This username and password must be entered each time to gain access to our software. Data Transmission •   Proprietary software format All client data is transmitted in the proprietary Information Technology Professionals software format, as well as being compressed and encrypted. Without a properly authorized RDB-Client installation, the data is unreadable. •   Encryption To insure the security of our client’s data, our software automatically encrypts every file it sends over the internet with an encryption key provided by the client during the installation process. Information Technology Professionals utilizes government approved encryption algorithms to generate its public and private key pairs and supports an industry leading key size up to 256 bits. All client’s files are stored and remain encrypted on our secure data vaults at all times. The decryption process occurs automatically during the restore operation by our software at the client site, so that all client data is encrypted before it leaves the client site and not decrypted until it is back at the client site. This ensures that all backup data transferred and stored outside the client’s location is always protected. Note: For compliance and regulatory reasons Information Technology Professionals can not reset encryption keys nor does Information Technology Professionals retain encryption keys for end-users. •   Block level changes After the initial seed backup Information Technology Professionals creates a customer specified number of versions based upon block level changes. The software completes a review process during each backup set which recognizes and captures block level changes to files since the last backup. Only the changed blocks are processed offsite for retention. Block level changes enhance security by only sending bits and pieces of data to complete a daily full backup. Complete files are not sent, only fragments of files which would be unusable without the seed data. Information Technology Professionals Data Center •   Physical security All client data resides in its encrypted format behind the firewall. In addition, our Data Vaults reside in a secure state-of-the-art co-location facility with redundant internet bandwidth, power, and backup generators. Physical access to our system is guarded by three separate pass key entrances and each Data Vault is within a locked cabinet. •   Facility redundancy Complete redundancy for bandwidth and power are a mandatory requirement for all facilities in which Information Technology Professionals Data Vaults are located. For example: The Marlboro, Massachusetts Data Vault maintains 2 separate bandwidth providers for constant internet availability and capacity. In addition, dual conduits in to the building for both power and bandwidth are utilized. Power is support by UPS, battery backup and diesel generators and utilizes an automatic transfer switch to transfer power in the event of an emergency. |